Wikipedia has to have made life really challenging for the Encyclopedia Britannica and World Book! Many of us grew up with a large set of encyclopedias as our home library. It made term papers and projects much easier. Since there was a set in the school library and a set in practically every home, students prone to plagiarize could be easily found out by a suspicious teacher.
With the computer age, Wikipedia was born, providing the equivalent of the set of encyclopedia at your very finger tips. Instead of pulling a heavy book off the shelf, you simply put a topic in a search site and snap! You not only had the best available information; it was always up to date! But, Wikipedia has a twist. Encyclopedias were written by academics; Wikipedia benefits from the contributions of anyone with an affinity for a particular topic. If you are a wiz bang smarty pants on the Adams Dry Fly, you can submit your knowledge to the Wikipedia for the benefit of all anglers.
What would a servicepedia be like? What if you provided a service reference resource that benefited customers, enriched by input from customers? More than an FAQ on a website or an “Ask Buster” ombudsman ready with an answer, this would be a treasure trove of wisdom from and for the recipients of the service.
We were looking for a way around the bureaucratic phone queue of a phone company and found someone had cracked the code and put it on the internet! The servicepedia could have it! Try finding the email address of a senior executive at a large company? Again, the Servicepedia would have it! Instead of keeping your customers in the dark, create a way for them to get an A+ on their term paper about your customer experience!