I admit it! The best part of camping is the songs sung around the campfire. My favorite movies and plays are musicals! Let karaoke be the centerpiece of any party and I am the first person to volunteer! But, singing goes much easier with the right accompaniment. Just like great service.
There are various levels of accompaniment. Highly experienced singers with some knowledge of music might only need someone giving the pitch for everyone to match. A single guitar might be all others need to stay with the rhythm and on pitch. And, many a karaoke participant has been grateful for the words and background music in front of them when standing before a tough crowd.
Customers vary in the amount of accompaniment they need for various service experiences. Since I grew up in the trades spending high school summers as an electrician-plumber-carpenter, I can hold my own in any hardware store without much support required. But, drop me in auto-mechanic land and I need a smart tutor who does not speak in combustion engine.
Knowing how to accompany customers takes dramatic listening, lavish understanding and a keen interest in starting where the customer is; not where you think they should be! It requires being a thoughtful facilitator of their experience, not taking control so you can show off how much you know. How can you make your customer’s experience as comfortable as an upbeat camp sing-along?