No Room for Customers

“Where does your dog sleep?” I asked my friend.  “On the bed with us,” he replied.  “And, how does that work out for you?” I probed.  He responded: “The dog takes half, my wife takes half, and I take the rest!”

I had been at the bank earlier that day around 4:45 pm.  The teller barely noticed me since she was busy counting the money in her cash drawer.  I stopped at a retail store to buy a pair of socks.  It took a while to find a clerk to take my money—everyone was busy with inventory.  When I finally did find a clerk, he sent me to the other side of the store to check out since he had already closed out his register.

These are super busy times.  And, we have all have very important chores.  Yet, your customers pay close attention to how much time and attention they receive.  From what they see you do they conclude their priority in your list of chores.  How much of the bed does your customer get?



About Chip&John

Chip R. Bell and John R. Patterson are customer loyalty consultants and the authors of several best-selling books. Their newest book is "Wired and Dangerous: How Your Customers Have Changed and What to do About it."
This entry was posted in Customer Loyalty, Great Service is ..., Wired and Dangerous and tagged . Bookmark the permalink.

One Response to No Room for Customers

  1. Since your in the business involving customers, you should really have time to your customers cause that would effect on how your customers see how your business is.

Leave a Reply

Your email address will not be published. Required fields are marked *


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Current month ye@r day *