Wired and Dangerous: A Fond Farewell to 2011!

As 2011 draws to a close it is a time to reflect on the good that came from the challenging times of the past year and to express our gratitude to all of those who helped make 2011 the best it could be.

“Thank you!” These are arguably the two most powerful words in the English language. Customers love to hear and feel a sincere “thank you”. Imagine what would happen to your business if everyone increased their use of these two words with associates and customers. We have all heard “thank you” directed at us, knowing full well there was little sincerity behind it.   In imaginative service, thank you means communicating gratitude in a fashion that makes customers feel your authenticity.

What are you doing to deliver an authentic communication of gratitude to your customers, your family, your friends and everyone else who helped you make 2011 the best during very tough economic times?

As you look forward to the New Year remember that you create your own future.  Sure, these are challenging times.  Of course, we are in an era of frugality and reduction.   We’ve been in tough economic times before.  The winners are those who view it as an opportunity to turn lemons into champagne. As Deepak Chopra says; “The spell that our habits hold over us is one that we have created and thus one we can break.” Resolve to break your negative habits in 2011 and approach every day with an attitude of gratitude.

We sincerely thank all of our readers and especially our clients for their business, for following our writings and for being a part of our world. Our best wishes for a very happy and prosperous 2012!

Chip and John

About Chip&John

Chip R. Bell and John R. Patterson are customer loyalty consultants and the authors of several best-selling books. Their newest book is "Wired and Dangerous: How Your Customers Have Changed and What to do About it."
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