- Be the Attitude You Want Your Customers to Show – We all enjoy serving happy customers. You can help them act pleasant by showing them how. Aim your best smile and warmest attitude toward your customer. Optimism and joy are contagious.
- Never Let Customers Leave Disappointed – Even if you can’t always give customers what they want, you can always give them a great service experience. Find a way to help. And make sure they leave remembering your great smile and upbeat disposition.
- “The Answer is ‘Yes.’ Now, What’s Your Question? – this “we’ll figure out a way to do whatever you need” tells customers your organization has a “can do” attitude. Go out of your way to help. Show customers your pride. Try to never say “no” to customers unless their requests are inappropriate or unethical.
Tags: optimistic service, service experience, can do attitude