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Category Archives: Great Service is …
Service Star or Service Planet
Sooner or later the skies become a big topic of conversation with a child A long look coupled with a detailed conversation takes the mentoring dialogue to the really big deal part: Why do some lights twinkle and some do … Continue reading
Posted in Customer Delight, Customer Experience, Great Service is ...
Tagged attitude, great servers
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Is Your Service a Means or an End?
I have a new handyman. And, Mike is terrific. It all started with a simple chore—power washing a sidewalk and applying a concrete sealer. I had power washed it before but the sycamore trees nearby had stained the concrete so … Continue reading
Spicing Up Service
Holiday turkey is not the same without dressing! And, no chef, cook or wanna-be would make dressing without sage. It is a spice used for few other dishes than dressing. Even if it takes yet another trip to the crowded … Continue reading
The Power of Optimism
Warning…proud papa ahead! My son, Bilijack Bell, was just named the 2012 Atlanta realtor of the year by the Atlanta Commercial Board of Realtors. He obviously takes after his mother! The Atlanta Business Chronicle did a feature article about him. … Continue reading
Posted in Customer Expectations, Customer Experience, Great Service is ...
Tagged attitude, hope, optimism
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Lifetime Warranty
Lifetime warranties are a common feature of the product world. They essentially say “we guarantee that the object you bought will work as long as you own it. If the product ever fails, we promise to replace it or repair … Continue reading
Service and the Art of Grilling
Holidays like Labor Day are excellent times to sharpen your grilling skills. I am an avid steak griller. When entertaining guests, it is important to begin the grilling process by gathering a bit of steak intelligence. From rare to well … Continue reading
Great Service Susan Style!
We were working with a client in San Jose, CA and staying at one of our favorite Marriott hotels. When we entered the hotel restaurant for breakfast the manager on duty remembered us (we had not been there in 6 … Continue reading
Great Service the Atlanta Cycling Way!
Customers today use experience (what providers put them through) as their number one decision factor when selecting an organization to do business with. Recent research shows that almost 1/3 of customers chose the quality of customer service as their top … Continue reading
Champagne Service
We were working with a client in Nicaragua. One evening we elected to skip the hotel grill and try the hotel’s upscale restaurant—Factory Steak and Lobster. We were in for a special treat. I ordered my usual Jack Daniels on … Continue reading
Air Conditioned Service
The air conditioning system broke in the little country church we attend when we have a getaway weekend to our North Georgia river house. It was a hotter than normal day, even for the normally cool mountain area. So, the … Continue reading