Category Archives: Great Service is …

Service Renovation

My neighbor next door to my getaway river house is renovating his house.  He recently bought it and decided to add a large screened porch on the river side, a carport, and an extra bedroom.  His construction steps have been … Continue reading

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The Customer’s Chair

Chairs are a big deal.  The big boss sits in the chair at the head of the board table.  The best player in each section of an orchestra is called “first chair” and the first chair of the first violin … Continue reading

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Service Still or Service Movie?

Taking pictures is so different today with the “everyone has a camera” smart phone.  You can now catch those special photogenic moments formerly missed with the “go get the camera” delays.  But, the coolest part of today’s camera-in-a-cell-phone is the … Continue reading

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Service Star or Service Planet

Sooner or later the skies become a big topic of conversation with a child   A long look coupled with a detailed conversation takes the mentoring dialogue to the really big deal part:  Why do some lights twinkle and some do … Continue reading

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Is Your Service a Means or an End?

I have a new handyman.  And, Mike is terrific.  It all started with a simple chore—power washing a sidewalk and applying a concrete sealer.  I had power washed it before but the sycamore trees nearby had stained the concrete so … Continue reading

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Spicing Up Service

Holiday turkey is not the same without dressing!  And, no chef, cook or wanna-be would make dressing without sage.  It is a spice used for few other dishes than dressing.  Even if it takes yet another trip to the crowded … Continue reading

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The Power of Optimism

Warning…proud papa ahead!  My son, Bilijack Bell, was just named the 2012 Atlanta realtor of the year by the Atlanta Commercial Board of Realtors.  He obviously takes after his mother!  The Atlanta Business Chronicle did a feature article about him.  … Continue reading

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Lifetime Warranty

Lifetime warranties are a common feature of the product world.  They essentially say “we guarantee that the object you bought will work as long as you own it.  If the product ever fails, we promise to replace it or repair … Continue reading

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Service and the Art of Grilling

Holidays like Labor Day are excellent times to sharpen your grilling skills.  I am an avid steak griller.  When entertaining guests, it is important to begin the grilling process by gathering a bit of steak intelligence.  From rare to well … Continue reading

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Great Service Susan Style!

We were working with a client in San Jose, CA and staying at one of our favorite Marriott hotels. When we entered the hotel restaurant for breakfast the manager on duty remembered us (we had not been there in 6 … Continue reading

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