RSS to Email
Subscribe to our newsletter
Pages
Author Websites
Blogroll
- 1 to 1 Media
- Alltop Rocks
- Amazing Service Guy
- Blogs We Learn From
- Carol Roth
- Change This
- Charlene Li
- Church of the Customer
- Convergys
- Customer Bliss
- Customer Think
- Customers Rock
- EDiS Out Loud
- Plugins
- Service Untitled
- Seth Godin
- Small Business Advocate
- Smith & Co.
- Steve Curtin
- Themes
- Tom Peters
- Washington Speakers Bureau
- Whose Your Gladys
- WordPress Blog
Tags
attitude Chip Bell and John R Patterson Compelling Service Complaining Customers; Service Recovery; Customer Intelligence customer centric Customer Connections customer delight Customer devotion Customer devotion; Customer-centric; customer intelligence customer disappointment Customer Expectations Customer Experience customer insight Customer intelligence Customer loyalty customer perspective customer relationship customer segments Customer Service employee engagement empowerment great customer service great service great service is Innovation leadership Performance Management Self-Service Service air Service Check-up; Preventive Maintenance; Customer Intelligence service covenant Service Excellence; Customer Expectations; Ease of Service Service Eye Candy Service Greatness Recipe Service Leadership Service Magic; Service Innovation; Customer Delight Service Magic; Take Their Breath Away; Customer Delight Service Magic; Take Their Breath Away; Service Innovation Service recovery Service Stories Service vision service wisdom Social Media spirit of service Wired and Dangerous
Category Archives: Wired and Dangerous
Are You Your Customer’s Jailer?
Growing up on a cattle farm is a chance to see both the promise and perils of freedom. For months cows leisurely graze, sleep in the shade, and drink water from a nearby pond. In the winter when there is … Continue reading
Wired & Dangerous co- author John R. Patterson to Speak at Dallas Business Growth Summit, October 11th
John Patterson will be speaking about how customers have changed and what to do about it at the Dallas Business Growth Summit, scheduled for Thursday, October 11, from 4:00 pm until 8:00 pm. Sponsored by ExperiPro, a Dallas-based business consulting … Continue reading
The Storm of Customer Discontent
Sitting by the window on the top floor of a high-rise Dallas hotel provides an amazing panoramic view. Weather becomes up close and personal. I watched a major rain storm crawl across the distant plains and deliver a hard punch … Continue reading
Seeing Great Service
Laura Goodrich has a new book out called, “Seeing Red Cars.” The premise is simple. Once you buy a red car, all of a sudden, red cars seem to be everywhere. There is an ancient adage that communicates a similar … Continue reading
Customers with a Need for Speed
The food bank near my home was depending on me for help distributing food. It meant being there on time to set up. But, I got behind a slow car on a two-lane highway in a mountainous area. I was … Continue reading
Inside the Service Bubble
“They always seem cooperative to me,” said one physician. “I cannot believe Ms. Jones cursed out the receptionist,” reported another, “She was so friendly when I did her examination.” The doctors gathered in the break room of the hospital were … Continue reading
Four Keys to Crafting an Effective Service Vision
Creating a service vision for your organization is vital to ensuring your customers and you have a keen understanding of what you offer and how it is differentiated from your competitive market. Crafting an effective service vision reflects a blend … Continue reading
The Guitar Heard Around the World
After musician Dave Carroll learned from fellow passengers that United Airlines baggage handlers were damaging his guitar on the tarmac, he was unable to find anyone at United willing to make the situation right, so he made a music video … Continue reading
Rethinking the Meaning of Service
“There is absolutely no ambiguity about the true meaning of a back blast,” barked the Army sergeant as he cautioned recruits in boot camp to avoid getting behind an anti-tank bazooka (now the M72 LAW) about to be fired. How … Continue reading
The Taste of Customer Disappointment
“Because of Winn-Dixie” was a 2005 hit movie based on the best-selling novel by Kate DiCamillo. In one scene the movie’s star, 10-year old Opal (played by AnnaSophia Robb) with her new dog Winn-Dixie, visit the local storytelling librarian, Miss Franny. … Continue reading