Tag Archives: attitude

Keeping the “R” in “CRM”

CRM has been hot for a few years.  But, IT wizardry and the push to cut costs by un-humanizing the service experience has too often removed the “relationship” from “customer relationship management.”    The by-product was aptly characterized by a friend … Continue reading

Posted in Customer Experience, Service Innovation | Tagged , , | Leave a comment

Service Star or Service Planet

Sooner or later the skies become a big topic of conversation with a child   A long look coupled with a detailed conversation takes the mentoring dialogue to the really big deal part:  Why do some lights twinkle and some do … Continue reading

Posted in Customer Delight, Customer Experience, Great Service is ... | Tagged , | Leave a comment

The Power of Optimism

Warning…proud papa ahead!  My son, Bilijack Bell, was just named the 2012 Atlanta realtor of the year by the Atlanta Commercial Board of Realtors.  He obviously takes after his mother!  The Atlanta Business Chronicle did a feature article about him.  … Continue reading

Posted in Customer Expectations, Customer Experience, Great Service is ... | Tagged , , | Leave a comment