Tag Archives: Complaining Customers; Service Recovery; Customer Intelligence

You Don’t Need Truth Serum to Get Customers to Talk

Matthew Alexander is a strong critic of using harsh interrogation tactics with captured prisoners.  A proponent of non-coercive methods and the author of the new book, Kill or Capture, he was a guest on the “Fresh Air” show of National … Continue reading

Posted in Customer Intelligence, Service Recovery | Tagged | Leave a comment

You Don’t Need Truth Serum to Get Customers to Talk

Matthew Alexander is a strong critic of using harsh interrogation tactics with captured prisoners.  A proponent of non-coercive methods and the author of the new book, Kill or Capture, he was a guest on the “Fresh Air” show of National … Continue reading

Posted in Customer Intelligence, Service Recovery, Wired and Dangerous | Tagged | Leave a comment