Tag Archives: customer centric

What’s On Your Trophy Wall?

In the last few months we have visited the CEO’s of two different companies.  Both had executive offices that were interior decorated to communicate importance and prestige.  Both offices were supported by an administrative assistant that could have written the … Continue reading

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Call Center Zappos Style!

Zappos is renowned worldwide for exemplifying exceptional customer service. The company’s founder and CEO Tony Zappos wrote a book, Delivering Happiness, that was listed on The New York Times Best Sellers list for 27 consecutive weeks. “Zappos invests in the … Continue reading

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Service with a Back-up

We love Faconnable!  Not only do we enjoy their high quality apparel, we value their over-the-top customer service.  And, one of our most recent discoveries is their back-up plan built into the service experience. Chip bought a navy blazer at … Continue reading

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Put Your Signature on Your Service

I am restoring an 1890 antique reed organ…the type you pump for the sound.  I have learned a lot about the intricate workmanship of yesteryear.  Deep inside are minute mini-inventions—ingenious ways to pull air thorough reeds to make a special, … Continue reading

Posted in Customer Centric, Customer Devotion, Customer Experience, Customer Loyalty, Great Service is ..., Service Magic | Tagged , , | Leave a comment