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Tag Archives: Customer Connections
Is Your Service a Means or an End?
I have a new handyman. And, Mike is terrific. It all started with a simple chore—power washing a sidewalk and applying a concrete sealer. I had power washed it before but the sycamore trees nearby had stained the concrete so … Continue reading
Hyperactive Listening
Take a close look at the photo. It happens to be Chip’s youngest granddaughter, Cassie. It could be your son, daughter, grandchild or someone special to you. Now, imagine you are in a quiet, undistracted conversation with your “Cassie.” If … Continue reading
Keep Your Customers Singing
It is fascinating that “singing” has been used as an alert or warning phrase––“Not over until the fat lady sings” or “canary in a coal mine.” When customers “sing” it can be a cry for communication. Great service providers encourage … Continue reading
Great Service Leaders Connect
“Doors!” the sound tech’s voice boomed. And hundreds of employees poured into the giant hotel ballroom. Room lights dimmed as the spotlights bathed the massive stage revealing a colorful, themed background. Sounding like the voice of God, the sound tech … Continue reading