Tag Archives: customer delight

Spicing Up Service

Holiday turkey is not the same without dressing!  And, no chef, cook or wanna-be would make dressing without sage.  It is a spice used for few other dishes than dressing.  Even if it takes yet another trip to the crowded … Continue reading

Posted in Customer Delight, Customer Devotion, Customer Experience, Great Service is ..., Service Innovation, Take Their Breath Away | Tagged , , | Leave a comment

A Service Lectern for Customers

Lectern is a misunderstood word.  It is what the preacher stands behind to deliver a sermon.  And, it is too often mislabeled a podium…which is a raised platform or dais on which a lectern is often placed.  Lecterns play diverse … Continue reading

Posted in Customer Centric, Customer Delight, Customer Expectations, Customer Experience | Tagged , , | Leave a comment