Tag Archives: Customer devotion

Winning the Service Masters

The concept of the Leader Board got me thinking.  The traditional use of a leader board is a large billboard showing the scores in descending order of the players in a golf tournament.  What would a Service Leader Board be … Continue reading

Posted in Customer Centric, Customer Delight, Customer Devotion, Customer Experience, Service Recovery | Tagged , , | Leave a comment

Do You Love Your Customers?

Stew Leonard, Jr. CEO of Stew Leonard’s Dairy Store headquartered in Norwalk, Connecticut, is about as energetic about customers as anyone you can find. He rushes around his stores (now eight) glad-handing customers, soliciting their feedback, ringing up sales, helping … Continue reading

Posted in Customer Devotion, Customer Experience, Customer Loyalty, Customer Relationship | Tagged , , | Leave a comment