Tag Archives: customer empathy

Decorating the Last Touch

Your mama told you:  “A first impression is a lasting impression…and, you don’t get a second chance to make a good first impression.” For customers, that is especially true.  Here is what is also true: “A last impression is a … Continue reading

Posted in Customer Delight, Customer Expectations, Customer Experience, Service Recovery, Service Wisdom | Tagged , , | 2 Comments