Tag Archives: Customer Expectations

The Halloween of Service

Halloween has come and gone!  Parents reflect on October 31st with colorful pictures in their minds—sugar highs, “who ‘ya gonna be this year,” doorbells and knocks, candles in pumpkins, goblins and witches, bats and spiders, oh my!  But, the phrase … Continue reading

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Service Lessons from a Speeding Ticket

I admit I was driving 70 mph!  It was a bright Sunday morning and I was driving on a four-lane highway in a rural area with not another car on the road.  Without warning (and without any change in the … Continue reading

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Air Conditioned Service

The air conditioning system broke in the little country church we attend when we have a getaway weekend to our North Georgia river house.  It was a hotter than normal day, even for the normally cool mountain area.  So, the … Continue reading

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Make it My Way or No Way

Customers start young wanting everything their way. A teddy bear is now Build-a-Bear workshop. The perennial Barbie doll has become accessorize-Barbie online. Even American Girl dolls now come with matching outfits for “mommy.” Want to decorate your new cell phone? … Continue reading

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Fast, Good or Cheap? Customers Want it All

My five-year old granddaughter Annabeth is drop dead cute!  And, she is an aggressive soccer player.  Anticipating her holiday visit along with her two sisters we bought two backyard soccer goals and a couple of soccer balls.  The second morning … Continue reading

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