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Tag Archives: Customer Experience
The Customer Most Likely to Succeed
High school reunions are always an interesting time to compare prediction with reality. Invariably someone brings a class yearbook. It triggers many before and after thoughts. Is the homecoming queen as attractive as when she was crowned? Is the “wittiest” … Continue reading
Customers Love “Four-Way Stops”
Four-way stops are exercises in decorum without supervision! Every driver knows the rules about who goes next and who has the right of way should turns be involved. There is no traffic light or police officer to ride herd over … Continue reading
Posted in Customer Expectations, Customer Experience, Customer Relationship
Tagged Customer Experience, trust
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Leave the Gate Open
In 1907, Carnation introduced a new advertising tagline for its condensed milk product: “Milk from Contented Cows.” Growing up on a cattle farm where we produced our own milk, I often heard the ads and wondered what made a cow … Continue reading
Are You Your Customer’s Jailer?
Growing up on a cattle farm is a chance to see both the promise and perils of freedom. For months cows leisurely graze, sleep in the shade, and drink water from a nearby pond. In the winter when there is … Continue reading
Create a Lake Lure Experience
We checked into the Lake Lure Inn. Built in 1927, the antique North Carolina hotel served as command central for the making of the movie Dirty Dancing. You now can stay in the Patrick Swayze Suite or the Jennifer Grey … Continue reading
Serving Eagles
An eagle got the neighbors talking. My backyard fronts a large lake with a cove wrapping around each side of the lot. Peering out the side window early one morning, we spotted a giant American eagle struggling to get out … Continue reading
The Focus of Service Leadership
The new billboard proclaimed the El Casa de Adjetivo on 2nd Street as having the best Mexican food in town. We had driven by the restaurant many times but never given it a try. We are major fans of great … Continue reading
Service and the Art of Grilling
Holidays like Labor Day are excellent times to sharpen your grilling skills. I am an avid steak griller. When entertaining guests, it is important to begin the grilling process by gathering a bit of steak intelligence. From rare to well … Continue reading
Service with a Back-up
We love Faconnable! Not only do we enjoy their high quality apparel, we value their over-the-top customer service. And, one of our most recent discoveries is their back-up plan built into the service experience. Chip bought a navy blazer at … Continue reading
Service Lessons from a Speeding Ticket
I admit I was driving 70 mph! It was a bright Sunday morning and I was driving on a four-lane highway in a rural area with not another car on the road. Without warning (and without any change in the … Continue reading