Tag Archives: customer perspective

Decorating the Last Touch

Your mama told you:  “A first impression is a lasting impression…and, you don’t get a second chance to make a good first impression.” For customers, that is especially true.  Here is what is also true: “A last impression is a … Continue reading

Posted in Customer Delight, Customer Expectations, Customer Experience, Service Recovery, Service Wisdom | Tagged , , | 2 Comments

It’s All about Perspective

Two very inebriated guys were walking along the railroad stepping one cross tie to the next between the iron rails.  “Long stairs, ain’t it!” said one guy.  The other replied, slurring his words, “It’s not the stairs I mind, it’s … Continue reading

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