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Tag Archives: customer relationship
What Indiana Jones Can Teach Us about Service
We like getting the fresh perspectives gained by examining service and the customer experience through new lens. And, Indiana Jones is clearly a great lens. Dr. Jones was smart–a renowned scholar at a prestigious university. Customers enjoy service that demonstrates … Continue reading
The Power of the Extra Straw
Talk to 100 grandparents about how customer service has changed and you will get a common theme–the soul of service has been removed. Probe a bit further and you learn that “soul” is the spirit of other-centered care laced with … Continue reading