Tag Archives: customer relationship

Flowers for Customers

Flowers are warm expressions of affection, compassion and interest.  We dial the florist at Easter for lilies.  During winter holidays we send people poinsettias.  On Mother’s day we order her roses.  A dozen red roses delivered to the office is … Continue reading

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What Indiana Jones Can Teach Us about Service

We like getting the fresh perspectives gained by examining service and the customer experience through new lens.  And, Indiana Jones is clearly a great lens. Dr. Jones was smart–a renowned scholar at a prestigious university.  Customers enjoy service that demonstrates … Continue reading

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The Power of the Extra Straw

Talk to 100 grandparents about how customer service has changed and you will get a common theme–the soul of service has been removed.  Probe a bit further and you learn that “soul” is the spirit of other-centered care laced with … Continue reading

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