Tag Archives: Customer Service

Is Your Service a Means or an End?

I have a new handyman.  And, Mike is terrific.  It all started with a simple chore—power washing a sidewalk and applying a concrete sealer.  I had power washed it before but the sycamore trees nearby had stained the concrete so … Continue reading

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Create a Lake Lure Experience

We checked into the Lake Lure Inn.  Built in 1927, the antique North Carolina hotel served as command central for the making of the movie Dirty Dancing.  You now can stay in the Patrick Swayze Suite or the Jennifer Grey … Continue reading

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Liposuction Service: The Problem with the Pursuit of Shortcuts

January is dieting month.  Those holiday parties and giant, pull-out-all-the stops meals can add unwanted pounds.  Who could pass up trying that casserole?  As good as the eggnog and fruit cake were, you could not escape their propensity for turning … Continue reading

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Service as Transportation

It all started with a party game…those funny “what if” social games that get sillier with late night exuberance and adult beverages.  “What fruit would they be if all pharmacists were a fruit?” asked one guest, a deeply serious pharmacist. … Continue reading

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Air Conditioned Service

The air conditioning system broke in the little country church we attend when we have a getaway weekend to our North Georgia river house.  It was a hotter than normal day, even for the normally cool mountain area.  So, the … Continue reading

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Insuring Swimming Pools against Theft

Customers are getting weary of service providers overselling them features they do not need and will never need.  When my phone bill seemed higher than it needed to be I called my phone service provider and learned I had been … Continue reading

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More Tips for Fostering Emotional Connections with Customers

Great Manners Make Customers Loyal – Customers enjoy getting respect and manners. Customers may not always be right, but they are always the customer. If they all decided to not return, you’d be out of a job! Listen to Learn, … Continue reading

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A Service Lectern for Customers

Lectern is a misunderstood word.  It is what the preacher stands behind to deliver a sermon.  And, it is too often mislabeled a podium…which is a raised platform or dais on which a lectern is often placed.  Lecterns play diverse … Continue reading

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Gratitude – A True Measure of your Service Warmth

“Thank you” are the two most important words in the English language.   Yet, how often are you served and end up the only one in the equation doing the thanking?  It is always important and never more so than in … Continue reading

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How To Serve As Expert posted on Expert Access

  Please check out our guest blog on Expert Access; How To Serve As Expert. Here’s a quick excerpt: It all started with a discussion with a start-up company about how customers assess the quality of the performance of a … Continue reading

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