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Tag Archives: empowerment
Leave the Gate Open
In 1907, Carnation introduced a new advertising tagline for its condensed milk product: “Milk from Contented Cows.” Growing up on a cattle farm where we produced our own milk, I often heard the ads and wondered what made a cow … Continue reading
Are You Your Customer’s Jailer?
Growing up on a cattle farm is a chance to see both the promise and perils of freedom. For months cows leisurely graze, sleep in the shade, and drink water from a nearby pond. In the winter when there is … Continue reading
Land of the Free and the Home of the Brave
Conjunctions are so bland! Especially when verbs can bring to language so much more inspiration and animation. And, Independence Day is clearly a time for verbs. We sing or hear our national anthem more on July 4th than perhaps any … Continue reading