Tag Archives: great customer service

What Can Lexus Teach Us About Service?

Our friend Shaun Smith, of Smith+co in London, shared with us his favorite Lexus story as an example. A BMW owner walked into a Lexus dealership and announced that he was considering changing automobile brands. He had seen an ad … Continue reading

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Service as Pain Remover

A very gloomy Wall Street Journal on a very long flight left me with a very bad headache.  And, I never get headaches!  As soon as I exited the jet way at the San Francisco Airport, I headed for the … Continue reading

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BOSTON’S VERSION OF CUSTOMER SERVICE Guest Blog from Katy Wild

Recently I lost my purse while traveling and then found it, thankfully, but not before missing my plane.   I then had 4 hours to kill in the Tulsa airport waiting for the next flight. While in the airport, the man … Continue reading

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