Tag Archives: great service is

Service Still or Service Movie?

Taking pictures is so different today with the “everyone has a camera” smart phone.  You can now catch those special photogenic moments formerly missed with the “go get the camera” delays.  But, the coolest part of today’s camera-in-a-cell-phone is the … Continue reading

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Great Service the Atlanta Cycling Way!

Customers today use experience (what providers put them through) as their number one decision factor when selecting an organization to do business with. Recent research shows that almost 1/3 of customers chose the quality of customer service as their top … Continue reading

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Champagne Service

We were working with a client in Nicaragua.  One evening we elected to skip the hotel grill and try the hotel’s upscale restaurant—Factory Steak and Lobster.  We were in for a special treat.  I ordered my usual Jack Daniels on … Continue reading

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Service as Transportation

It all started with a party game…those funny “what if” social games that get sillier with late night exuberance and adult beverages.  “What fruit would they be if all pharmacists were a fruit?” asked one guest, a deeply serious pharmacist. … Continue reading

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Flying with Spirit

Customers today use experience (what providers put them through) as their number one decision factor when selecting an organization to do business with. Recent research shows that almost 1/3 of customers chose the quality of customer service as their top … Continue reading

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