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Tag Archives: Innovation
Great Service is Summer Camp
It is the season of summer camp! Chip’s eight year old granddaughter, Kaylee, is going to her first overnight camp…for two weeks and in another state! When she is talking with her two sisters about summer camp, you can hear … Continue reading
Walk on the Left; Stand on the Right
This is not a political blog. But the familiar sign at the start of most airport moving sidewalks carries a subtle but powerful message about great customer service—walk on the left; stand on the right. The political left is associated … Continue reading