Tag Archives: new book

The Power of Customer Surprise!

The Christmas I turned ten years old there was a mega-surprise for me under the tree. I was expecting the ham radio starter kit or fishing rod that I had requested.  But, there it was!  I could not believe my … Continue reading

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Character: The Handmaiden of Innovation

“Would your work practices change if your son or daughter was watching you in order to learn life lessons?” my business partner, John Patterson asked a group of senior leaders.  The company was famous for its profit at any cost … Continue reading

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And A Little Child Shall Lead Them

When my son was a fourth-grader, he came home one day and announced he had a new student leader helping his teacher. “Did your old teacher assistant leave?” I asked. “No,” he replied, “Mrs. Greer is still there.” “What’s your … Continue reading

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