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Tag Archives: Self-Service
Liposuction Service: The Problem with the Pursuit of Shortcuts
January is dieting month. Those holiday parties and giant, pull-out-all-the stops meals can add unwanted pounds. Who could pass up trying that casserole? As good as the eggnog and fruit cake were, you could not escape their propensity for turning … Continue reading
Animating Self-Service
The lobby lounge was animated. The Orlando convention hotel’s afternoon “watering hole” was abuzz with people engaged in upbeat conversation and jovial laughter. For a weekday, it seemed the place to be. A grand piano was playing in the corner … Continue reading
Posted in Partnering with Customers, Wired and Dangerous
Tagged High Touch, People-less service, Self-Service
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My Lawnmower would like to Meet Your Weed Eater
Futurists used to tell us the day would come when your appliances would be able to communicate with each other. Imagine your microwave asking your refrigerator, “What’s for dinner?” and your air conditioner telling your tub to, “Start a … Continue reading
The Future of the Customer (Next Month)
It all happened in a matter of minutes late one Sunday evening at my desk. I was on-line ordering promotional visors for our new book from Stitch America in Bremen, GA. I had selected the visor color, style, and words … Continue reading