Tag Archives: Service air

Curing Service Blindness

A man lived right by the railroad track.  For years, the train roared by his bedroom window at two-o’clock every morning.  He grew so accustomed to it that it never disturbed his sleep.  One night no train came through.  The … Continue reading

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Walk on the Left; Stand on the Right

This is not a political blog.  But the familiar sign at the start of most airport moving sidewalks carries a subtle but powerful message about great customer service—walk on the left; stand on the right.  The political left is associated … Continue reading

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Chair of Service

It started with a discussion over the duties of a particular committee chair at my church.  After twenty minutes of esoteric ballyhoo ranging from “the chair provides order” (not a big worry in my conservative church), and “the chair brings … Continue reading

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