Tag Archives: service freedom

Are You Your Customer’s Jailer?

Growing up on a cattle farm is a chance to see both the promise and perils of freedom.  For months cows leisurely graze, sleep in the shade, and drink water from a nearby pond.  In the winter when there is … Continue reading

Posted in Customer Centric, Customer Delight, Customer Expectations, Customer Experience, Wired and Dangerous | Tagged , , , | Leave a comment