RSS to Email
Subscribe to our newsletter
Pages
Author Websites
Blogroll
- 1 to 1 Media
- Alltop Rocks
- Amazing Service Guy
- Blogs We Learn From
- Carol Roth
- Change This
- Charlene Li
- Church of the Customer
- Convergys
- Customer Bliss
- Customer Think
- Customers Rock
- EDiS Out Loud
- Plugins
- Service Untitled
- Seth Godin
- Small Business Advocate
- Smith & Co.
- Steve Curtin
- Themes
- Tom Peters
- Washington Speakers Bureau
- Whose Your Gladys
- WordPress Blog
Tags
attitude Chip Bell and John R Patterson Compelling Service Complaining Customers; Service Recovery; Customer Intelligence customer centric Customer Connections customer delight Customer devotion Customer devotion; Customer-centric; customer intelligence customer disappointment Customer Expectations Customer Experience customer insight Customer intelligence Customer loyalty customer perspective customer relationship customer segments Customer Service employee engagement empowerment great customer service great service great service is Innovation leadership Performance Management Self-Service Service air Service Check-up; Preventive Maintenance; Customer Intelligence service covenant Service Excellence; Customer Expectations; Ease of Service Service Eye Candy Service Greatness Recipe Service Leadership Service Magic; Service Innovation; Customer Delight Service Magic; Take Their Breath Away; Customer Delight Service Magic; Take Their Breath Away; Service Innovation Service recovery Service Stories Service vision service wisdom Social Media spirit of service Wired and Dangerous
Tag Archives: Service Magic; Service Innovation; Customer Delight
The Magic of Clairvoyance
Clairvoyance involves surprising your customer with what you know that they did not expect you to know. It requires a never ending pursuit of customer intelligence and a knack for paying attention to the details. Consider the following example of … Continue reading
The Magic of Transference
Transference is the magician’s tactic called misdirection. It involves establishing a frame of reference or stating a premise that occupies the customer’s attention while something completely different is happening. The magician who gestures and looks off to the left or … Continue reading