Tag Archives: Service Magic; Take Their Breath Away; Customer Delight

Be a Service Miracle Worker

Chanaka Demel was working the front desk at the Holiday Inn Select hotel at the Toronto Airport when two men came in to register late one evening.  As he was checking them in, the guests communicated their anger over the … Continue reading

Posted in Customer Experience, Great Service is ..., Service Magic, Take Their Breath Away | Tagged | Leave a comment

Service Gone Wild!!

Play-Doh was the accidental by-product of an effort to develop wallpaper cleaner.  The Slinky came about when scientists were trying to design a spring to support sensitive equipment on ships.  Silly Putty was a mistake in an attempt to create … Continue reading

Posted in Service Innovation, Wired and Dangerous | Tagged | Leave a comment