Tag Archives: Service Stories

Reframing the Meaning of Service

“It was going to be a fantastic trip to Disneyworld,” said my friend, Bob Parsons at the Washington Speakers Bureau.  “We go every year and this year we were getting to make the 13 hour drive.  The car was packed, … Continue reading

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Service as a Story

Did you ever notice that “word of mouth” about great service is typically communicated as a story?  More often than a simple “They’re very good” compliment is a “Did I tell you what the clerk did down at the Sack … Continue reading

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