Tag Archives: Service vision

Ask Two Questions to Develop Effective Service Standards

Service standards grow out of the service vision. They illustrate how “The Acme Way” or “The IT Department Style” looks in thought and action everywhere – in the call center, on the sales floor, or in the check-out line. Behaviors … Continue reading

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Four Keys to Crafting an Effective Service Vision

Creating a service vision for your organization is vital to ensuring your customers and you have a keen understanding of what you offer and how it is differentiated from your competitive market. Crafting an effective service vision reflects a blend … Continue reading

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