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Tag Archives: service wisdom
Make Everyday a Respectful Disney Moment
We were conducting a customer service workshop for the amazing housekeeping staff of the Jacob Javits Convention Center in New York City. They are called “Environmental Services” at the Center. The small group task we assigned each of the five … Continue reading
What Indiana Jones Can Teach Us about Service
We like getting the fresh perspectives gained by examining service and the customer experience through new lens. And, Indiana Jones is clearly a great lens. Dr. Jones was smart–a renowned scholar at a prestigious university. Customers enjoy service that demonstrates … Continue reading
Rethinking the Meaning of Service
“There is absolutely no ambiguity about the true meaning of a back blast,” barked the Army sergeant as he cautioned recruits in boot camp to avoid getting behind an anti-tank bazooka (now the M72 LAW) about to be fired. How … Continue reading