Tag Archives: service wisdom

Make Everyday a Respectful Disney Moment

We were conducting a customer service workshop for the amazing housekeeping staff of the Jacob Javits Convention Center in New York City.  They are called “Environmental Services” at the Center.  The small group task we assigned each of the five … Continue reading

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What Indiana Jones Can Teach Us about Service

We like getting the fresh perspectives gained by examining service and the customer experience through new lens.  And, Indiana Jones is clearly a great lens. Dr. Jones was smart–a renowned scholar at a prestigious university.  Customers enjoy service that demonstrates … Continue reading

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Rethinking the Meaning of Service

“There is absolutely no ambiguity about the true meaning of a back blast,” barked the Army sergeant as he cautioned recruits in boot camp to avoid getting behind an anti-tank bazooka (now the M72 LAW) about to be fired. How … Continue reading

Posted in Customer Centric, Customer Expectations, Customer Experience, Customer Relationship, Service Covenant, Wired and Dangerous | Tagged , , , | Leave a comment